Our MS Helpline answers roughly 19,000 enquiries a year. We provide up to date information on MS, benefits, wellbeing and other relevant services. Whatever our callers’ connection to MS is, we’re here to support however we can.
As an MS Befriending Volunteer, you’ll support people affected by MS who are experiencing loneliness and social isolation with weekly friendly phone calls.
In this role, you will build a relationship with a person affected by MS, helping to improve their emotional wellbeing and to reduce feeling isolated and lonely.
Most importantly, you’ll help to make sure no one has to face MS alone.
What the role involves
• Offering support in a non-judgemental and non-directive way to people affected by MS.
• Providing a one to one weekly phone call to a person affected by MS and create an enjoyable and supportive relationship.
• Signpost to the Helpline for information provision and practical support.
• Data recording of call sessions on our database in line with our data protection policy.
• Attending video-conference volunteer support groups regularly.
• Developing an awareness of social and medical issues that may affect people with MS.
• Keeping up to date with MS news and our work across the UK.
In order to volunteer in this role, you will need to:
• Complete mandatory training
• Read through your welcome and induction checklist
• Have your own PC and mobile/landline phone
What you need for this role
• Empathy – able to put yourself in someone else’s shoes
• Excellent listening, communication, and interpersonal skills
• Patience and a non-judgemental attitude
• Able to speak sensitively to individuals and maintain confidentiality
• Able to work independently but also stay within the role boundaries – recognising when to seek advice and report any concerns
• Good IT skills, including internet and email
• Use Outlook email for external contact in line with data protection policy
• To give reasonable notice of non-availability, where possible
• Able to keep personal data safe at home
• Able to reflect on own work and willing to develop skills and experience
• Follow our policies, procedures and guidelines
• Able to apply disability, equality and inclusion practices
• Able to recognise and respect a diversity of views, attitudes and lifestyles
• Committed to our values
Between these dates: 04/08/2020 - 25/02/2021
On these days:
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