Befriending Volunteer

Our MS Helpline answers roughly 19,000 enquiries a year. We provide up to date information on MS, benefits, wellbeing and other relevant services. Whatever our callers’ connection to MS is, we’re here to support however we can.
As an MS Befriending Volunteer, you’ll support people affected by MS who are experiencing loneliness and social isolation with weekly friendly phone calls.
In this role, you will build a relationship with a person affected by MS, helping to improve their emotional wellbeing and to reduce feeling isolated and lonely.
Most importantly, you’ll help to make sure no one has to face MS alone.
What the role involves

• Offering support in a non-judgemental and non-directive way to people affected by MS.
• Providing a one to one weekly phone call to a person affected by MS and create an enjoyable and supportive relationship.
• Signpost to the Helpline for information provision and practical support.
• Data recording of call sessions on our database in line with our data protection policy.
• Attending video-conference volunteer support groups regularly.
• Developing an awareness of social and medical issues that may affect people with MS.
• Keeping up to date with MS news and our work across the UK.

In order to volunteer in this role, you will need to:
• Complete mandatory training
• Read through your welcome and induction checklist
• Have your own PC and mobile/landline phone


What you need for this role
• Empathy – able to put yourself in someone else’s shoes
• Excellent listening, communication, and interpersonal skills
• Patience and a non-judgemental attitude
• Able to speak sensitively to individuals and maintain confidentiality
• Able to work independently but also stay within the role boundaries – recognising when to seek advice and report any concerns
• Good IT skills, including internet and email
• Use Outlook email for external contact in line with data protection policy
• To give reasonable notice of non-availability, where possible
• Able to keep personal data safe at home
• Able to reflect on own work and willing to develop skills and experience
• Follow our policies, procedures and guidelines
• Able to apply disability, equality and inclusion practices
• Able to recognise and respect a diversity of views, attitudes and lifestyles
• Committed to our values

Register your interest

Posted for

Multiple Sclerosis Society Surrey Group

Posted by

Woking Borough Council

Register your interest


  • Disability


  • Supporting People and Befriending


  • Accessibility
  • Data Protection policy
  • DBS check required
  • Expenses reimbursed
  • Health and Safety Policy
  • Ongoing support
  • Suitable for under 18s
  • Training provided
    About you We do not ask for previous experience although we are looking for people with good listening skills and a clear, warm telephone voice. You will have good IT skills as the role will require use of Microsoft Office Outlook, internal database and call handling system. You will receive training on the internal database and call handling system. We also ask that you have access to a confidential and comfortable working space, to carry out your phone call sessions. What will you get from volunteering with us? • A chance to learn new skills • Meet new people • Be part of a supportive, caring team • Ongoing support for your development as a volunteer • A rewarding role supporting the MS community
  • Volunteer policy
  • Volunteers covered by insurance
  • Written role description

When can I volunteer?

Between these dates: 04/08/2020 - 25/02/2021

On these days:

Mon-Fri Day Eve
Weekend Day Eve

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