What will you do?
complete a comprehensive training programme covering our key advice areas (welfare benefits, debt, employment, consumer, immigration, housing)
talk to clients over the phone, face to face, or online to explore what issues they’ve come for help with
find information about the clients’ issues and help them to understand their options
write a summary of the clients’ issues and what action you’ve taken in our bespoke case recording system
look out for issues’ that are common, or are unfair, and flag these within Citizens Advice by recording evidence
Some examples of what you could do:
find the information online that explains how to apply for Universal Credit in a client’s local area and explain it to them
help a client to check whether their dismissal from work was fair and, if not, what steps they can take
identify what steps a client can take to resolve a problem with a second hand car
help a client find and understand what steps they can take to deal with their rent arrears
What’s in it for you?
make a real difference to people’s lives
learn about a range of issues such as benefits, debt, employment and housing
build on valuable skills such as communication, listening and analysing
increase your employability
work with a range of different people, independently and in a team.
have a positive impact in your community.
You don’t need specific qualifications or skills but you’ll need to:
be friendly and approachable
be non-judgmental and respect views, values and cultures that are different to your own
have good listening skills
have excellent verbal and written communication skills
have good maths and IT skills
be able to understand information and explain it to others
be willing to learn about and follow the Citizens Advice aims, principles and policies, including confidentiality and data protection
be willing to undertake training in your role
Register your interest
On these days:
Preferably one day per week, half day possible, at least one year’s commitment
Citizens Advice Woking
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