Assessor for Citizens Advice Woking

What will you do?

  • complete a comprehensive training programme covering our key advice areas (welfare benefits, debt, employment, consumer, immigration, housing)

  • talk to clients over the phone, face to face, or online to explore what issues they’ve come for help with

  • find information about the clients’ issues and help them to understand their options

  • write a summary of the clients’ issues and what action you’ve taken in our bespoke case recording system

  • look out for issues’ that are common, or are unfair, and flag these within Citizens Advice by recording evidence

Some examples of what you could do: 

  • find the information online that explains how to apply for Universal Credit in a client’s local area and explain it to them

  • help a client to check whether their dismissal from work was fair and, if not, what steps they can take

  • identify what steps a client can take to resolve a problem with a second hand car

  • help a client find and understand what steps they can take to deal with their rent arrears

What’s in it for you?

  • make a real difference to people’s lives 

  • learn about a range of issues such as benefits, debt, employment and housing

  • build on valuable skills such as communication, listening and analysing

  • increase your employability

  • work with a range of different people, independently and in a team.

  • have a positive impact in your community.


You don’t need specific qualifications or skills but you’ll need to:

  • be friendly and approachable

  • be non-judgmental and respect views, values and cultures that are different to your own

  • have good listening skills

  • have excellent verbal and written communication skills

  • have good maths and IT skills

  • be able to understand information and explain it to others

  • be willing to learn about and follow the Citizens Advice aims, principles and policies, including confidentiality and data protection

  • be willing to undertake training in your role

Register your interest

Posted for

Citizens Advice Woking

Posted by

Volunteer Woking

Register your interest


  • Community support


  • Advice and Information


  • Accessibility
  • Data Protection policy
  • Do you have an underlying health condition
  • Equal opportunities policy
  • Expenses reimbursed
  • Health and Safety Policy
  • Ongoing support
  • Suitable for under 18s
  • Training provided
  • Volunteer induction
  • Volunteer policy
  • Volunteers covered by insurance
  • Written role description

When can I volunteer?

On these days:

Mon-Fri Day Eve
Weekend Day Eve

Preferably one day per week, half day possible, at least one year’s commitment

Other Opportunities

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