Reception and Administration Role

Role purpose: • To welcome clients, provide information and ensure they are correctly dealt with. • To help ensure smooth running and organisation of Citizens Advice Sunderland.


Main duties and responsibilities: • Greet clients. • Explain waiting times and procedures to clients. • Provide information about the Citizens Advice service and other advice services to clients from a diverse range of backgrounds and cultures. • Work collaboratively with other colleagues involved in the advice work process. • Maintain confidentiality about clients and their contact with the centre. • Answer the telephone and refer calls or take messages. • Process client information. • Book follow-up appointments for clients. • Send text reminders to clients for appointments. • Be involved in regular meetings and training as and when required.
Register your interest

You will be redirected to the Voluntary & Community Action Sunderland website

Posted for

Citizens Advice Sunderland

Posted by

Voluntary & Community Action Sunderland

Register your interest

You will be redirected to the Voluntary & Community Action Sunderland website


  • No specific interest


  • Administration and Office
  • Advice and Information
  • Supporting Charities


  • Accessibility
  • Age restrictions
  • DBS check required
  • Equal Opportunities Policy
  • Expenses reimbursed
  • Health and Safety Policy
  • Ongoing support
  • Training provided
  • Volunteer induction
  • Volunteer Policy
  • Volunteers covered by insurance
  • Written role description

When can I volunteer?

On these days:

Mon-Fri Day Eve
Weekend Day Eve


5a Waterloo Place

The Galleries Shopping Centre
Unit 56 and 57
NE38 7SB

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