Benefits Form Filler

Role purpose: • To help facilitate an effective and efficient drop in advice service to members of the public at Citizens Advice Sunderland.


Main duties and responsibilities: • Liaise with advice staff regarding support for individual clients. • Follow up clients to ascertain the outcomes of advice. • Assess and agree the appropriate level of follow up that is needed for a client with the Benefits Advisor. • Assisting with form applications. • Following up calls with professionals where necessary. • Researching possible sources of funding for individuals and families in need. • Work within agreed systems and procedures. • Using the Citizens Advice website, scripts and any other diagnostic tools, as necessary. • Use IT for record keeping. • Maintain confidentiality about clients and their contact with the office.
Register your interest

You will be redirected to the Voluntary & Community Action Sunderland website

Posted for

Citizens Advice Sunderland

Posted by

Voluntary & Community Action Sunderland

Register your interest

You will be redirected to the Voluntary & Community Action Sunderland website


  • No specific interest


  • Administration and Office
  • Advice and Information


  • Accessibility
  • Age restrictions
  • DBS check required
  • Equal Opportunities Policy
  • Expenses reimbursed
  • Health and Safety Policy
  • Ongoing support
  • Training provided
  • Volunteer induction
  • Volunteer Policy
  • Volunteers covered by insurance
  • Written role description

When can I volunteer?

On these days:

Mon-Fri Day Eve
Weekend Day Eve


5a Waterloo Place

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