Generalist Advisor

You will help provide an effective and efficient service to members of the public. You will interview clients both over the phone and face to face. After exploring the clients issue you will find, interpret and communicate the relevant advice and information in order that the client can come to a decision. Where necessary you will act on behalf of the client, negotiating, drafting letters or making appropriate referrals. You will be supported at all times by our experienced staff.  


We provide all advisers with a comprehensive training programme that will provide you with the skills you need. Do you have - 

Good listening skills and an ability to quickly sift through information and extract what is relevant? 

Be open minded and non judgemental? 

Competence in using IT? 

A positive attitude to self-development and assessment? 

Ability to work as part of a team? 

Register your interest

You will be redirected to the Volunteer Essex website

Posted for

Citizens Advice Basildon & Thurrock

Posted by

Volunteer Essex

Register your interest

You will be redirected to the Volunteer Essex website


  • Disability
  • Employment, Education and Training
  • Homeless and Housing
  • No specific interest


  • General Helping
  • Supporting People and Befriending


  • Accessibility
  • Data Protection policy
  • DBS check required
  • Equal opportunities policy
  • Expenses reimbursed
    Reasonable travel expenses up to £10 per day.
  • Health and Safety Policy
  • Ongoing support
  • Suitable for under 18s
  • Training provided
  • Volunteer induction
  • Volunteer policy
  • Volunteers covered by insurance
  • Written role description

When can I volunteer?

Between these dates: 26/09/2018 - 01/10/2020

On these days:

Mon-Fri Day Eve
Weekend Day Eve


Basildon Billericay and Wickford

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